Refund policy

We want you to love your order. Here is how we handle returns and exchanges. **Defective or Damaged Items** We accept returns and exchanges for items that arrive defective, damaged, or with a print error. Please contact us within 30 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no cost to you. **Print-on-Demand Policy** Because every product is made to order specifically for you, we are unable to accept returns for sizing issues or change-of-mind purchases. We strongly encourage you to consult the size guide on each product page before ordering. **How to Contact Us** Email us at hello@onesassygiraffe.com within 30 days of receiving your order. Include your order number and a photo of the issue so we can resolve it quickly. **Non-Returnable Items** - Items returned without prior authorization - Items returned more than 30 days after delivery - Items damaged due to misuse or improper care We reserve the right to refuse returns that do not meet these conditions.